This book bridges the gap between a highly quantitative analysis of a process that requires extensive training (i.e., Six Sigma certification) and a more simplified approach that can be used and understood by the masses (i.e., Lean thinking). The goal of this book is to make the methods and tools of Lean and Six Sigma accessible to more people and provide a common sense or practical approach to problem solving and continuous improvement. This book is intended to be used by Sigma Belt Levels, Lean Senseis (i.e., teachers), Continuous Improvement Specialists, front-line managers, and supervisors of departments and work groups, and improvement team members in their efforts to improve the patient care experience while reducing waste and variation in all types of healthcare processes. The Lean Six Sigma tools and concepts are presented relative to the A3 road map to provide a definitive how-to guide to problem solving and continuous improvement (Kaizen) initiatives.
The 40+ worksheets are available as Excel files via Dropbox links for immediate application are: Managing Change Worksheet, Stakeholder Analysis and Commitment Chart, Stakeholder Analysis and Resistant Chart, Stakeholder Analysis Attitude and Influence Matrix, Stakeholder Action Plan, A3 Report, Lean Thinking Statements for Prepare, Project Charter, Team Charter, Team Survey, Effective Meeting Evaluation Form, Action Item Log, Gantt Chart, Lean Thinking Statements for the Define Phase, Waste Walk Audit Checklist, VA versus NVA Analysis, Quality Function Deployment (QFD), Lean Thinking Statements for the Measure Phase, Impact Map, Lean Thinking Statements for the Analyze Phase, Rapid Improvement (Kaizen) Event Preparation Schedule (1), Rapid Improvement (Kaizen) Event Preparation Schedule (2), Rapid Improvement (Kaizen) Event Scorecard, Sort Inspection Sheet, 5S Item Disposition Log, Criteria Checklist for Set-In-Order, Set-In-Order SOP, Criteria Checklist for Shine, Set-In-Order Shine, Control Point Worksheet, Measurement Planning Worksheet, Standardize SOP, 5 Minute 5S Checklist, Storyboard Worksheet, 5S Audit Form, Sustain SOP, Visual Control Chart, Failure Prevent Analysis Worksheet, Standard Work Combination Table, Standard Work Chart, Process Master Document, Lean Thinking Statements for the Improve Phase, Yokoten Worksheet, and Lean Thinking Statements for the Control Phase.
Practical Lean Six Sigma is designed as a convenient, quick reference, and, most importantly, a step-by-step implementation guide. You can put your finger on any tool within a matter of seconds! Use the book as follows: Navigate the A3 Report as you progress through the project. Complete the A3 Report as you learn and apply the tools on the project by: 1. Go to the section in the book that corresponds to the A3 Report section you are working on. 2. Read about the tools for that stage of your project. 3. Apply the appropriate tools. 4. Complete the relevant section of the A3 with the Excel file provided via the Dropbox file link. 5. Repeat 1 - 4 as you navigate through the A3 and complete your project. Use the Case Study Example Look-Ahead to direct you to specific pages relative to various industries and functions within those industries. We expect with the knowledge conveyed in this book, as well as the experiences from your improvement projects, that one day you will become a Lean Sensei.